General Terms and Conditions

1. Provider

The contractual partner for orders placed through this online shop is:

Further legal provider information, commercial register details and authorized representatives can be found in the legal notice.

2. Scope

These General Terms and Conditions apply to all contracts concluded by customers with Digipeop UG (haftungsbeschränkt) through the Mono.Gift online shop.

The product range includes, in particular, personalized gifts, individually customized products, promotional gifts, promotional products with logos, custom-made products and standard products.

Deviating, conflicting or supplementary terms and conditions of the customer shall only become part of the contract if we have expressly agreed to their validity in writing.

3. Consumers and Entrepreneurs

A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

4. Conclusion of Contract in the Online Shop

4.1 Product Presentation

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

4.2 Ordering Process

Customers may place products in the shopping cart by selecting the desired product options, personalization details and quantities. The contents of the shopping cart can be viewed, changed or deleted at any time before completing the order.

Before submitting the order, all essential order details are summarized again. Input errors can be corrected before submitting the order using the available editing functions or the browser’s back function.

4.3 Submission of the Order

By clicking the button “Order with obligation to pay”, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

4.4 Acceptance of the Order

After receipt of the order, the customer receives an automatic order confirmation by email. This order confirmation merely documents receipt of the order and does not yet constitute acceptance of the offer, unless expressly stated otherwise.

The contract is concluded when we expressly accept the order, dispatch the goods, begin production of a personalized product after approval, or request payment from the customer.

4.5 Contract Language and Contract Text

The contract language is German. The contract text is stored by us and made available to the customer by email together with these Terms and Conditions after conclusion of the contract. The current version of the Terms and Conditions can also be accessed in the online shop.

5. Customer Account and Order Data

Customers may place orders as guests or, where available, through a customer account. The customer is obliged to provide complete and accurate data requested during the ordering process.

Access data for a customer account must be treated confidentially and protected against access by third parties. Changes to contact details, billing address or delivery address must be updated without undue delay.

6. Personalized Products and Custom-Made Products

Personalized products are goods that are manufactured, printed, embroidered, engraved, labeled, laser-marked or otherwise individually customized according to customer specifications. This includes, in particular, products with names, texts, logos, photos, motifs, special colors, special dimensions or individual design requests.

For personalized products, the customer is responsible for ensuring that the texts, names, data, motifs, logos and other information entered or provided are complete and free from errors.

Typographical errors, incorrect numbers, incorrect names, incomplete logos, unsuitable print data or layouts approved by the customer shall not constitute a defect if production was carried out in accordance with the information submitted or approved by the customer.

Minor technical deviations in color, position, size, material appearance or execution are reserved, provided they are customary in the trade, technically unavoidable and reasonable for the customer.

7. Print Data, Logos, Motifs and Production Approvals

7.1 Provision of Data

Where print data, logos, fonts, photos, vector files or other templates are required for the production of a product, the customer must provide them in suitable quality and in a suitable file format.

Unsuitable or technically defective data may lead to delays, additional costs or quality limitations. We are entitled to offer or charge separately for necessary adjustments or data checks, provided this has been agreed in advance.

7.2 Proofs and Approval

Where a proof, digital preview or production approval is provided, production shall only begin after approval by the customer.

By granting approval, the customer confirms, in particular, the layout, spelling, positioning, size, motif, color impression and any other approval-relevant details. Changes requested after approval can only be considered if production has not yet started.

7.3 Color and Material Deviations

Colors may vary depending on screen display, material, printing process, engraving process, embroidery process or surface texture. Such technically caused deviations do not constitute a defect if they are customary in the trade and reasonable.

7.4 Production Times

Unless otherwise agreed, stated production times only begin after receipt of payment, complete provision of all required data and, where required, production approval.

8. Prices and Payment Terms

8.1 Prices

All prices stated in the online shop are in euros. For consumers, total prices including statutory VAT are displayed. Any additional shipping costs are shown separately during the ordering process.

For entrepreneurs, net prices plus statutory VAT may be displayed or agreed where correspondingly indicated.

8.2 Payment Methods

The payment methods available in the online shop are displayed to the customer during the ordering process. There is no entitlement to the use of a specific payment method.

8.3 Advance Payment, Invoice and Payment Term

In the case of advance payment, the invoice amount must be paid within seven calendar days after conclusion of the contract, unless a different payment term is specified during the ordering process or on the invoice.

In the case of purchase on invoice, the invoice amount is due without deduction within the payment period stated on the invoice. We reserve the right to offer purchase on invoice only to certain customers or subject to a credit check.

8.4 Default of Payment

If the customer is in default of payment, the statutory provisions apply. With respect to entrepreneurs, we reserve the right to claim default interest and reminder costs in accordance with statutory provisions.

9. Delivery, Shipping and Partial Deliveries

9.1 Delivery Area

Deliveries are made to the delivery countries selectable in the online shop. If a desired delivery country is not selectable, the customer may submit an individual request before placing an order.

9.2 Delivery Times

The expected delivery and production times are shown in the respective product description, shopping cart, checkout or in an individual agreement.

For personalized products, stated periods only begin after receipt of payment, complete submission of all required data and, where required, approval of the proof.

9.3 Shipping Costs

Shipping costs are displayed during the ordering process. Further information on shipping methods, shipping costs, delivery times and surcharges can be found on the page Shipping & Delivery Times.

9.4 Partial Deliveries

We are entitled to make partial deliveries, provided this is reasonable for the customer. Partial deliveries initiated by us do not result in additional shipping costs for the customer.

9.5 Non-Availability

If an ordered product is exceptionally unavailable, we will inform the customer without undue delay. Payments already received will be refunded without undue delay unless a replacement delivery is agreed.

9.6 Transport Damage

Consumers are requested to report obvious transport damage to the carrier immediately where possible and to inform us accordingly. The statutory rights of the consumer remain unaffected.

Entrepreneurs must notify us of obvious transport damage, incorrect deliveries or quantity deviations without undue delay after delivery. Statutory inspection and notification obligations remain unaffected.

10. Retention of Title

The delivered goods remain our property until full payment has been made.

With respect to entrepreneurs, we retain title to the delivered goods until all claims arising from the ongoing business relationship have been settled in full.

11. Right of Withdrawal for Consumers

12. Model Withdrawal Form

If you wish to withdraw from the contract, you may use this form and send it to us. Use of the form is not mandatory.

13. Statutory Liability for Defects

Statutory liability for defects applies.

In particular, technically or materially customary and reasonable deviations in color, size, positioning, surface appearance or processing do not constitute defects if they are customary in the respective production process.

Excluded from liability for defects are damages caused by improper use, incorrect handling, natural wear and tear, excessive use, unsuitable care, incorrect assembly by the customer or modifications to the goods after the passing of risk.

For entrepreneurs, the statutory inspection and notification obligations apply additionally.

14. Guarantees

Guarantees only exist if they are expressly designated as such and confirmed in text form. Product descriptions, images or advertising statements do not constitute a guarantee unless they are expressly designated as a guarantee.

Manufacturer guarantees remain unaffected.

15. Liability

We are liable without limitation in cases of intent and gross negligence, injury to life, body or health, under the provisions of the German Product Liability Act and within the scope of any guarantee assumed by us.

In the event of slightly negligent breach of essential contractual obligations, our liability is limited to the typical, foreseeable damage. Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

Otherwise, liability is excluded to the extent permitted by law.

16. Rights to Logos, Motifs, Texts and Customer Content

The customer warrants that they have all necessary rights to the logos, motifs, texts, photos, trademarks, designs, fonts and other content provided by them and that their use does not infringe any third-party rights.

The customer shall indemnify us against all third-party claims arising from unlawful use of the content provided by the customer, provided the customer is responsible for the infringement.

We are entitled to store, process, technically adapt and pass on content provided by the customer to production partners or service providers to the extent necessary for performance of the contract.

Promotional reference use of customer logos or manufactured products shall only take place if the customer has expressly consented or if a separate agreement exists.

17. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

A reference to the former EU Online Dispute Resolution platform is no longer provided, as this platform was discontinued on 20 July 2025.

18. Final Provisions

18.1 Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

18.2 Place of Jurisdiction for Entrepreneurs

If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be our registered office.

18.3 Severability

Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.

This English version is provided for convenience. In case of discrepancies, the German version shall prevail.