Withdrawal & Returns

1. Provider and Contact

2. Withdrawal Instructions

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

You may use the model withdrawal form provided below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period expires.

3. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

This does not include additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

4. Exceptions to the Right of Withdrawal for Personalized Products

This applies in particular to products with individual engraving, printing, embroidery, name imprint, logo imprint, photo print, special motif, special color, individual design or other customer-specific production.

For non-personalized standard goods, the statutory right of withdrawal for consumers remains unaffected.

Please note: merely selecting from predefined standard options does not automatically exclude the right of withdrawal in every case. The decisive factor is whether the goods were actually manufactured individually according to your specifications or clearly tailored to your personal needs.

5. Return Process

1. Clearly declare your withdrawal by email to service@mono.gift or by letter.
2. Please include your order number, name and the affected items so that we can process your request faster.
3. Pack the goods securely and in a transport-safe manner.
4. Post the return shipment with sufficient postage.
5. Keep the shipping receipt and tracking number until the refund has been completed.

Please do not return personalized items without prior clarification, as these products generally do not qualify for the statutory right of withdrawal.

6. Model Withdrawal Form

If you wish to withdraw from the contract, you may use this form and send it to us. Use of this form is not mandatory.

7. Frequently Asked Questions About Withdrawal and Returns

8. Further Information

In addition to withdrawal information, you can find further legal and organizational information about your order here.