1. Job at a Glance

You are the first point of contact for our customers and ensure that inquiries are handled properly, orders are supported reliably and internal information is passed on clearly.

Department Customer Support, Service & Customer Success

Working Style Structured, friendly and solution-oriented

Impact Close to customers, products and processes

No corporate bureaucracy, no endless approval loops — instead, short communication paths, real responsibility and a team that gets things done.

2. Your Mission

In customer support, you are not just “the inbox”. You are the interface between customers, production, shipping and shop processes.

Handle customer inquiries professionally by email, phone and, where applicable, chat
Support customers with products, orders, delivery status and customization requests
Coordinate with production and shipping to keep processes running smoothly
Maintain customer data, order information and internal notes
Identify recurring customer questions and pass on process feedback
Contribute to service quality, shop communication and customer satisfaction

3. Your Profile

Experience is good. Attitude is better. We are looking for someone who takes customers seriously, works in a structured way and stays friendly even when a parcel was expected to be faster than reality.

Friendly and clear communication style — written and spoken
Structured way of working and good prioritization skills
Confident use of computers, email and office applications
Interest in e-commerce, personalized products or promotional items
Experience in support, customer service or online retail is a plus
Solution thinking instead of excuse management

4. What You Get

A growing company with real opportunities to contribute
Short decision-making paths and direct communication
Flexible working models by arrangement
Structured onboarding and clear responsibilities
Varied tasks across shop, customers, production and shipping
A long-term perspective instead of short-term actionism

“For us, support is not ticket pushing — it is brand care in real time.”

And yes: coffee is nice. Good processes are better. Ideally, of course, both.

5. How We Work at Mono.Gift

Mono.Gift combines e-commerce, personalization and production. That means customers expect fast answers, clear information and reliable execution. This is exactly where your role comes in.

We work pragmatically, solution-oriented and with short communication paths. If you take responsibility, we will not put a wall of processes in front of you — we will give you the opportunity to make things better.

6. Ready for the Next Step?

Send us your application by email. A CV is enough for the first step. A few lines about yourself, your possible start date and your preferred working style are also helpful.

Apply by email:
jobs@mono.gift

Tip: Feel free to mention whether you feel strongest in email, phone or chat communication.

7. Quick FAQ

Do I need a cover letter?

No. A CV and a few honest lines about yourself are enough for the first contact.

Can I start without support experience?

Yes, if communication, structure and willingness to learn are among your strengths.

What does the application process look like?

Short and pragmatic: application by email, first contact, interview and then clear feedback. No seven-act application drama.

Is the role on-site, remote or hybrid?

That depends on the specific task setup and will be discussed individually. What matters is that customer service and internal coordination work reliably.

Further Information

Would you like to learn more about Mono.Gift first? Here are a few useful starting points.

Mono.Gift Magazine Promotional Gifts with Logo Personalized Gifts Terms and Conditions

Last updated: May 2026 · Digipeop UG (haftungsbeschränkt) · Mono.Gift